Wellness CRM — Terms of Service

Effective date: 6 October 2026

Service and operator

Wellness CRM is operated by ИП Монастырская Жанна Феликсовна (individual entrepreneur), Russian Federation. Contact: zhanna.monas@yandex.ru.

The service provides contact management, Instagram Direct/comment handling, replies, tags, notes, custom fields, customer-configured automations and campaigns, and activity analytics. Functions depend on the account connection, permissions, configuration and availability of Meta's APIs. Use the service in accordance with these terms and applicable law.

Eligibility and account access

Service is intended only for persons aged 18 or older. You must have authority to act for the workspace and professional Instagram accounts you connect.

Access is provided through CRM login credentials. Keep credentials confidential, manage workspace access responsibly and report suspected unauthorized access to zhanna.monas@yandex.ru. Do not use another person's account without authorization.

Instagram connection and third-party platforms

Connect only accounts you own or are authorized to administer, using the official Instagram authorization process. Review the permissions you grant. Wellness CRM uses the connection to perform functions you initiate or configure, including account identification, messages and comments.

Meta controls its platform, account eligibility, permission approval, messaging rules and API availability. Changes, restrictions, token expiry or revocation can interrupt service functions. These terms do not grant permission to bypass Meta's rules or guarantee Meta approval or unrestricted account access.

Disconnecting Instagram in CRM removes the token from the active account record and marks the connection disconnected. It does not automatically delete historical information, erase Instagram content or revoke Meta permissions.

Hosting and network infrastructure and customer-selected external endpoints also affect service operation. External platforms and destinations have their own applicable terms.

User responsibilities and prohibited use

You are responsible for the lawful collection and use of contact data, messages, comments and automations connected through your account, and for the content and destinations you configure. Obtain any required permissions and respect recipient choices and messaging limits.

Do not use Wellness CRM for unlawful content, spam, deceptive impersonation, unauthorized access, credential theft, unauthorized scraping, security attacks or circumvention of platform restrictions. Do not upload information you have no authority to process.

Automations and messaging

Review and test your rules, recipients, templates and destinations before enabling automations or campaigns. Platform messaging windows, permissions and rate limits apply. Technical checks do not guarantee that a particular workflow is lawful, that a message will be delivered or read, or that an external webhook will succeed.

Customer-configured external automation endpoints receive contact/run identifiers. Select destinations you are authorized to use and protect any exported information.

Availability and commercial conditions

The service may be interrupted by maintenance, faults or third-party outages. No uptime SLA is promised. Wellness CRM is not intended for emergency communications and does not guarantee uninterrupted operation or particular business outcomes.

Commercial conditions, if applicable, are provided separately before the user purchases a paid service. These terms do not establish a tariff, subscription, automatic renewal or payment method.

Intellectual property and customer content

The operator retains rights in the service software. Users retain rights in their own content. The service processes customer content only as needed for the functions initiated or configured by the customer and operation of the service. Third-party rights remain with their respective owners. Use of the service does not transfer ownership of user content to the operator.

Privacy, deletion and ending use

The Wellness CRM — Privacy Policy explains the information processed. You may stop using the service and disconnect your Instagram account. For data deletion, email zhanna.monas@yandex.ru and follow the Wellness CRM — Data Deletion Instructions.

Deletion requests are processed by the operator within up to 30 days. Reasonable confirmation of identity or authority may be requested. Deletion may be performed manually; full automatic account/workspace erasure is not implemented. The requester receives confirmation of the result and an explanation of any retained information. Disconnecting or ending use alone does not delete all data.

The operator may restrict access when necessary to protect service security, address unlawful use or comply with platform restrictions or legal requirements. This does not imply automatic data deletion.

Responsibility, governing law and contact

Responsibility for service use and any disputes is governed by the laws of the Russian Federation. Nothing in these terms excludes rights or obligations that cannot lawfully be excluded. No fixed contractual liability cap is established here.

Changes will be reflected in these terms and their effective date. For service questions or disputes, contact ИП Монастырская Жанна Феликсовна at zhanna.monas@yandex.ru.