Wellness CRM — Data Deletion Instructions
Effective date: 6 October 2026
Operator: ИП Монастырская Жанна Феликсовна (individual entrepreneur), Russian Federation.
Privacy and deletion contact: zhanna.monas@yandex.ru.
1. Disconnect Instagram
Sign in to Wellness CRM, open Accounts / Аккаунты, find your Instagram account, select Disconnect / Отключить and confirm.
This marks the connection disconnected and removes its access token from the active CRM account record. It does not delete existing CRM history, erase Instagram messages, remove backups or automatically revoke permissions in Meta. Disconnecting is separate from requesting deletion.
2. Send a deletion request
Email zhanna.monas@yandex.ru with the subject Wellness CRM data deletion request.
Include your CRM login email, the relevant workspace or Instagram account username, and whether you want to delete an account/workspace, connected-account data or an individual contact's data. If you are a contact of a business using Wellness CRM, identify that business and your relationship to the requested information.
Do not send passwords, access tokens, app secrets or unnecessary identity documents. The operator may request reasonable confirmation of identity or authority before deleting information, particularly in a shared workspace.
3. Processing and confirmation
The operator processes requests within up to 30 days. Deletion may currently be performed manually. Automatic account/workspace deletion is not offered; full automatic erasure is not implemented.
The operator will confirm the outcome by email and explain any remaining information, reasons for retention or limitations affecting the request. The processing period does not promise immediate erasure of every copy or information held independently by another platform.
4. Scope and current limitations
Requests can concern CRM account/authentication information, connected-account metadata and tokens, contacts, messages and comments, notes, custom fields and associated activity or automation records, subject to the verified requester's authority and other workspace members' rights.
The existing contact-deletion function removes the contact and related local conversations/messages, notes, tag assignments and contact-linked tracking/activity records, and redacts matching stored event content. It is not complete user/workspace erasure. Account information, comment-reply records, residual event identifiers, processing history and other related records can require separate manual handling. The operator will report the actual result rather than describe every copy as automatically deleted.
Information that must be retained by law may be kept to the extent necessary, with the reason explained to the requester. Backups may retain earlier copies until their scheduled rotation; immediate removal of every backup copy is not promised. Technical limitations alone are not a legal exemption from handling requests.
CRM deletion cannot remove Instagram messages/posts or copies already exported or held independently by a customer or external destination. Such copies require separate requests to their responsible parties.
5. Contact and request status
For a deletion request, status update or clarification, contact zhanna.monas@yandex.ru. The operator is ИП Монастырская Жанна Феликсовна.